FredHUG is a digital home user guide that serves as a secure, on-demand virtual location for essential information about new homes and rental properties, alongside providing advanced defect and snag reporting for both staff and customers. It provides property-specific details, tech manuals, and community connections, all accessible 24/7 via an easy-to-use, paper-free app.

FredHUG is designed for property developers, landlords, homebuyers, and tenants. Developers and landlords can use it to manage and share property information, while homebuyers and tenants can access vital property details and resources.

FredHUG offers a centralised, paper-free resource for all home-related information. It strengthens the relationship between developers, landlords, buyers, and tenants by providing instant access to property information, enhancing customer experience, and fostering greater loyalty.

Unlike traditional paper-based manuals, FredHUG is a digital, interactive, and constantly updatable platform. It ensures homeowners and tenants always have the most up-to-date information, accessible from any device, anytime, anywhere.

Developers and landlords can create a FredHUG by uploading property-specific information, such as floorplans, user manuals, appliance guides, and warranties. Once created, this information is made available to homebuyers or tenants through a secure, personalised app.

Setting up a property in FredHUG depends on the amount of information to be included. With easy-to-use templates and an intuitive dashboard, we can typically set up a property in a matter of hours.

Yes, you can upload existing PDFs, images, and other documents directly onto the platform, ensuring that homeowners and tenants have access to key resources like warranties, certificates, and user guides.

Yes, you can update the information in FredHUG at any time. Homeowners and tenants will be notified of any updates, ensuring they always have access to the latest property information.

Yes, FredHUG is designed to work seamlessly on desktop, tablet, and mobile devices, giving users instant access to their home’s information wherever they are.

FredHUG uses state-of-the-art encryption and secure access protocols to protect sensitive property information. Each property’s data is accessible only to authorised users.

Yes, you have full control over user access. Homebuyers and tenants can be provided with secure login credentials for their specific property’s FredHUG.

Users can easily reset their login details using the 'Forgot Password' feature. Developers and landlords can also reissue access credentials if needed.

FredHUG offers support through email and phone. Additionally, there is a comprehensive knowledge base with tutorials and step-by-step guides.

Technical issues can be reported via email. Our technical support team will work quickly to resolve any issues.

Pricing is based on the number of properties and the features required. We offer scalable pricing plans for developers and landlords of all sizes. Contact our sales team for a custom quote.

No, there are no hidden fees. Fees include access to core features, platform updates, customer support and initial training. Premium features or bespoke customisations may have additional costs.

We can offer a comprehensive demo of the product. Contact the sales team to schedule a demonstration.

Yes, developers and landlords can upload warranty details for appliances, fixtures, and equipment. This allows homeowners and tenants to access and manage warranty information easily.

We offer onboarding sessions, training videos, and user guides to help developers, landlords, homeowners, and tenants get the most out of FredHUG.

Customer support is available via email or phone. Our support hours and contact details can be found on our website.